Last updated 16 September 2026

Overview

Stripe and card networks expect a clear refund policy. We inspect orders before they leave. Trading-card singles are unique inventory, so returns for change of mind are limited once an item has shipped.

Damaged, lost, or wrong items

If an item arrives damaged, is lost in transit, or does not match the listing, contact us from the email on the order as soon as you can, with photos where useful. We will refund, replace, or otherwise make it right after we review the claim.

Change of mind

Unopened sealed product may be eligible for a return if you contact us before it ships, or as required by law. Opened singles, graded cards, and items returned without their original protective packaging are not eligible except where the law requires it.

How refunds are paid

Approved refunds go back to the original Stripe payment method. Processing time depends on your bank. Chargebacks should be a last resort; write to us first so we can resolve the order.